Food wholesaleWith us since 2021
One system for businesses and households that takes hundreds of thousands of orders a year
Since 2021 we have built a B2B portal, an e‑shop for households and a mobile app for one of the largest food wholesalers in Slovakia, all on one platform connected to the Karat ERP. Orders on both the B2B portal and the e‑shop have grown at a double‑digit rate over the last two years.
Since 1994, Lunys has been one of the largest food wholesalers in Slovakia. It supplies restaurants, schools, healthcare facilities and retailers, and through its e-shop also households. Hundreds of schools order through the portal. With its own fleet of 150 refrigerated trucks it delivers goods from its warehouses in Poprad and Bratislava.
A buyer in a restaurant or a school kitchen orders almost every day, often the same items and at individually agreed prices. A household wants to shop quickly and have the groceries at home at a time that suits it.
The original B2B portal was not up to this, and many orders came in by phone and e-mail. The goal was one system for both kinds of purchasing that would grow together with the company.
- Client type
- B2B, B2C and schools
Delivered services
- Analysis and UX audit
- UX and UI design
- B2B portal and B2C e-shop on RSHOP
- Integration with the Karat ERP
- Mobile app
- AI for the catalogue
- Careers and logistics websites
Designed for everyday purchasing
Businesses and households shop differently. A restaurant buyer knows what they need and wants the order placed as quickly as possible. A household builds its basket gradually and also decides by the delivery date.
We based the design on an audit of the original solution, a competitor analysis and interviews with the people who talk to customers every day.
The portal and the e-shop are available in five languages and share one catalogue and one ERP integration.
Prices, stock and limits from the ERP
Before shopping, a business customer chooses the location and delivery time. The portal immediately shows product availability and the prices from the customer’s individual price list.
Each location belongs to a delivery route with its own days, time window, cut-off and minimum order.
Prices, stock, routes and credit limits are managed by the Karat ERP, so the company does not maintain them in two places.
Credit limits are checked right at checkout, and the customer can contact their sales representative with one click.
Invoices, delivery notes and credit notes come straight from the ERP into the customer account, and invoices can be paid with a QR code. The account also shows orders that were not placed in the portal.
A new company registers on its own. The portal verifies the company ID, offers a sales representative for the region and, for spirits, checks the licence in the Financial Administration register.
Fast ordering for businesses
Goods can be ordered by the piece, by the kilo, by the pack or in other units. A buyer who is checking stock simply scans the product with the EAN scanner and adds it to the cart.
Quick order and shopping lists save time on every purchase, and one customer can manage several locations.
Those who do not want to change established habits send their order by e-mail as a PDF, Excel or CSV file. AI reads the PDF, the system matches items by code, EAN or the customer’s own designation and sends the finished order straight to the ERP. Thousands of orders a year arrive this way.
More and more businesses order through the mobile app.
Home delivery at a time of your choice
Households shop on the e-shop and in the app, and with every order they choose the delivery day and time window.
Based on the date, the system immediately shows what will be available at that time, and the shopping is delivered by Lunys refrigerated trucks.
Customers can also pay by card, Apple Pay or Google Pay. For weighed food, the amount is first only reserved on the card and charged according to the actual weight.
Recommendations in the cart increase the basket value. Food nearing its best-before date has its own “Don’t waste food” section.
Promotions and leaflets set up in-house
Volume discounts, bundles, free gifts, discount codes and gift vouchers are set up by the Lunys sales department itself, separately for businesses, households and each warehouse.
The online leaflet shows every business customer their own prices. The whole leaflet can be added to the cart with one click or downloaded as a PDF.
Complaints without phone calls
Customers file complaints and returns in their account for a specific order and attach a photo.
The sales representative is notified and the complaints department receives a daily summary.
All complaints are in one place and the photos are right next to the order.
AI at work across the whole shop
Photos, ingredients and nutrition data come into the system from a central manufacturers’ database.
AI prepares product descriptions and lifestyle photos in bulk. For each product you can choose whether the original or the new content is shown.
Hundreds of images were created for the categories.
AI highlights allergens in food ingredients without changing anything else in the text.
AI continuously translates the whole catalogue into English, German, Hungarian and Ukrainian.
Recommendations on the homepage, in categories and on product pages adapt to what the customer browses and buys.
Five years of growing together with Lunys
The system evolves at the same pace as the whole company grows.
What the system delivered
Business orders moved from phone and e-mail into the portal. B2B orders and e-shop orders are growing at a double-digit rate.
